Privacy Policy
Welcome to Aura Designs. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from auradesignsonline.com.
1. Information We Collect
When you use our website, create an account, place an order, or contact us, we may collect the following information:
- Full name
- Billing and shipping address
- Email address
- Phone/mobile number
- Account login information
- Order and purchase details
- Product preferences and related information
- Payment-related information required to process your order
- Information you provide when contacting customer support
We may also automatically collect certain technical information, such as your IP address, browser type, device information, and website usage information.
2. How We Use Your Information
We may use your information to:
- Process and deliver your orders
- Confirm and manage purchases
- Provide customer support
- Create and manage your customer account
- Send order confirmations and delivery updates
- Process returns, refunds, and exchanges
- Communicate with you about your orders
- Improve our website, products, and services
- Prevent fraud and unauthorized activities
- Comply with applicable legal and regulatory requirements
- Send promotional communications where you have provided appropriate consent
3. Payment Information
Payments made through our website may be processed by third-party payment service providers.
We generally do not store your complete debit card, credit card, or other sensitive payment credentials on our website. Payment information may be collected and processed directly by the applicable payment provider according to its own privacy policy and security practices.
4. Cookies
Our website may use cookies and similar technologies to improve your browsing experience.
Cookies may be used to:
- Keep products in your shopping cart
- Remember your preferences
- Keep you signed in
- Understand how visitors use our website
- Improve website performance
- Provide relevant marketing where applicable
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
5. Sharing of Information
We do not sell or rent your personal information.
We may share necessary information with trusted third parties when required to provide our services, including:
- Payment processors
- Shipping and delivery providers
- Website hosting and technology providers
- Website analytics and marketing service providers
- Customer support service providers
- Government authorities or legal bodies where required by law
These third parties are expected to handle your information appropriately and only for the purposes for which it is provided.
6. Shipping and Delivery
To deliver your order, we may provide necessary information such as your name, phone number, and shipping address to our delivery or logistics partners.
This information is used only for fulfilling and delivering your order.
7. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
8. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Fulfill your orders
- Maintain customer accounts
- Provide customer support
- Meet accounting and legal requirements
- Resolve disputes
- Prevent fraud and misuse
When information is no longer required, we may securely delete or anonymize it.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website, or applicable legal requirements.
Any updates will be posted on this page with a revised “Last Updated” date.