Return & Refund Policy

Return & Refund Policy

At Aura Designs, we want you to receive your order in proper condition. Returns or exchanges are accepted only in the following cases:

  • The product is damaged
  • The product is defective
  • The wrong product was delivered
1. Reporting an Issue

Customers are requested to inspect the package upon delivery.

Any damage, defect, or incorrect product must be reported within 7 days of delivery.

Please contact us at support@auradesignsonline.com / +91 90371 47314 with your order number and clear photographs or videos showing the issue.

2. Return Conditions

To be eligible for a return or exchange:

  • The product must be unused and unworn.
  • The product should be in its original condition.
  • Original tags, packaging, and accessories should be retained where applicable.
  • Proof of purchase/order details may be required.

Products that do not meet these conditions may not be eligible for return or exchange.

3. Return & Exchange Process

Once we receive your request, we will review the issue and confirm whether the product qualifies for a return or exchange.

If approved, we will provide instructions for returning the product.

4. Refunds

For approved returns where a refund is applicable, the refund will be processed after the returned product is received and inspected.

The refund will be made through the applicable payment method or as otherwise communicated by us.

5. Non-Returnable Products

Products that are not damaged, defective, or incorrectly delivered are generally not eligible for return or exchange.